As an employer, you can temporarily pause the monthly loads of a worker's Mobility Budget, without automatically interrupting their ongoing recurring payments.
During the pause, the worker can continue to use the balance available in their Mobility Wallet.
ℹ️ Important: this feature only concerns Mobility Budgets. It does not apply to Cafeteria Plans.
🛠️ How to pause the budget?
1️⃣ From the employee's profile, click on "Pause".
2️⃣ Confirm the pause.
The pause starts immediately, on the activation date. It is not possible to choose a custom start date.
No pro-rata calculation or financial adjustment is applied when the budget is paused.
⚠️ Please note: if the pause should have started on an earlier date, you will need to make any necessary adjustments for previous periods yourself. A confirmation message will remind you of this before you validate the pause.
The worker's status then changes to "Paused, Mobility Budget".
⏸️ What happens during the pause?
During the pause period:
future monthly loads to the Mobility Wallet are blocked;
the worker can continue to spend the balance already available;
recurring payments continue as normal as long as the wallet balance is positive;
recurring payments are only interrupted when the balance reaches zero.
The paused status remains visible on the worker's profile.
How to reactivate the Mobility Budget?
To end the pause, you must choose a resumption date.
1️⃣ Open the Mobility Budget of the relevant worker.
2️⃣ Select the option to resume the budget and enter the resumption date.
The resumption date can be set in the past, today, or in the future. However, it must be the same as or later than the start date of the pause. It must be the same as or later than the start date of the pause.
✅ After confirmation:
a one-off load calculated on a pro-rata basis according to the days remaining in the month is made immediately;
the usual monthly loads resume during the next end-of-month cycle;
recurring payments can continue based on the new available balance.