🚲 What is Joule?
Joule is a bike leasing partner integrated directly into RewardFlex. It allows your workers to lease a bike through their Cafeteria, Bonus, or Mobility Budget.
As an employer, you only need to activate the service once. Your workers can then submit their leasing requests at any time from their RewardFlex account.
⚠️ Important: once the integration has been activated and is operational, it can no longer be deactivated, in order to protect workers who already have an ongoing leasing contract.
⚙️ Step 1 - Activate the service in RewardFlex
As an employer, go to the RewardFlex settings, then click on "Monizze Integrations" and activate the "Joule Bike Leasing" service.
The service is compatible with the following budget types:
Cafeteria Plan
Bonus Plan
Mobility Budget
📌 Note: as part of a Cafeteria or Bonus Plan, the bike must be used for commuting between home and work at least 10% of the time.
🤝Step 2 - Joule configures your employer account
As soon as you activate the service, Joule is automatically notified and receives the information required to create your account.
Joule will contact you directly to:
Set up the leasing agreement
Define the eligibility rules for your workers
This step takes place outside of RewardFlex.
✅Step 3 - The integration is activated
Once Joule has finalised the configuration, the integration goes live. You will receive a confirmation email, and your workers will then be able to submit their leasing requests.
👤What happens next: your worker's journey
Once the service is active, this is what your workers do on their side and where you step in:
1️⃣ The worker submits their request
From their RewardFlex account, they access the Bike Leasing section and are automatically redirected to the Joule portal dedicated to your company. They configure their chosen bike there (model, options, duration) and submit their request directly on the Joule portal.
2️⃣ Joule validates the order
Joule manually reviews the request within 24 hours. Once it has been validated, the worker receives an email inviting them to confirm their order in RewardFlex.
3️⃣ The worker confirms or cancels in RewardFlex
The worker accesses an order summary in RewardFlex (bike, options, monthly price, duration, Joule policy document). They can then confirm or cancel their request.
4️⃣ The request arrives in your dashboard for approval
This is where you step in. You receive the request in RewardFlex and can approve or reject it.
✅ If you approve: the leasing is confirmed, Joule handles the delivery, and the worker is notified. The monthly cost is automatically deducted from their wallet each month, from the 1st day of the month following delivery.
❌ If you reject: the reserved budget is released and the worker is automatically notified.
🔄 Lifecycle events
Cancellation before delivery
If an order is cancelled (by the worker or by you) before the bike is delivered, Joule is automatically notified and the reserved budget is released.
Worker departure or early termination
If a worker leaves the company or terminates their leasing contract early, RewardFlex automatically informs Joule. The financial settlement is then handled by Joule according to the terms of the contract.
End of the leasing contract
When the leasing contract reaches its end date, Joule is automatically notified. The monthly deduction stops and the file is closed.
💬 Any questions?
Our support team is available to assist you with activating or monitoring your Joule bike leasings. Feel free to contact us via the chat 👇
