📌 What is it?
A manual wallet load allows the employer to directly add an amount to an employee's wallet, outside of automatic loading cycles.
👉 This action is useful in two main scenarios:
Case 1 — Plan activation mid-year
When an employer activates their cafeteria plan or mobility budget on RewardFlex mid-year (for example in March), employees' wallets are only loaded automatically from that go-live date onwards. If the policy and employment contract addendum had been signed off-platform since January, the employer can perform manual wallet loads to cover the preceding months (January and February in this example), so that each worker has access to the full annual budget they are entitled to.
Case 2 — Late signing by an employee
When an employer has launched the plan mid-year (for example in February) but an employee only signs their policy and addendum in March, that employee's wallet will only be loaded automatically from March onwards. The employer can then perform a manual wallet load to credit the missing month (February).
⚠️ Legal notice
From a legal standpoint, a cafeteria plan or mobility budget can only start from the date the policy and employment contract addendum are signed. If an employee signs late, or if the documents were not submitted in time, the plan cannot legally cover the months prior to that signature.
The manual wallet load feature remains available in RewardFlex in all cases, but it is the employer's responsibility to ensure its use complies with this legal requirement.
⚠️ Not to be confused with a budget adjustment
A manual wallet load is not the same as modifying the mobility budget or cafeteria plan amount following a change of role or salary increase. These two actions follow different logic.
👉 To adjust an employee's budget following a change in situation, refer to the following articles:
Cafeteria Plan
Mobility Budget
🛠️ How to perform a manual wallet load?
1️⃣ From your employer interface, go to the Employees section.
2️⃣ Click on the relevant employee's name to access their profile.
3️⃣ Click on the Load a wallet button.
4️⃣ Enter the reason for the load (e.g.: correction, exceptional benefit…) as well as the amount to credit.
5️⃣ Click Confirm.
✅ Result
Once confirmed, the employee's wallet is immediately credited with the entered amount. The employee can then use this balance for their expenses through their cafeteria plan.